FAQs

The following credit/debit cards can be used to purchase insurance online:

• Visa cards. 
• Mastercards. 
• JCB cards. 

No.

This is a special additional service available only to customers who have specified insurance plans with Allianz Ayudhya and who undergo inpatient treatment for 2 nights or more or who undergo surgery or recover in the I.C.U. or who undergo hospital treatment for heart disease, thrombotic or embolic stroke, a disease of the spine, a disease of the bone, broken bones or cancer who are approved for compensation by Allianz Ayudhya for rest and recovery only. 

Yes.

The insured can make contact to request for services at the AWP Customer Center by dialing 02-342- 3278. The insured is personally responsible for the additional service fees that are subject to agreements made with AWP.

Yes. However, there might be some expenses that the insured has to directly pay such as these:

1. Medical device fees such as a vital signs monitor (pulse, blood pressure and temperature), braces, wheelchair for the insured, oxygen supply equipment, etc., including medical supplies such as cotton, gauzes and injection needles, etc.
2. Travel fees for going to doctors’ appointments.
3. Other expenses beyond the benefits stated in the benefits table for nursing care service.

Yes.

However, the insured will have to give a response to confirm service within 30 days after leaving the hospital and use the service within 7 days after the insured has confirmed the nursing care service plan with AWP Services (Thailand) Co., Ltd.

About AWP Services (Thailand) Co., Ltd. (AWP): This company is part of Allianz Global Assistance (AGA Group) that was established in France in year 1974. Initially, the AGA Group operated businesses related to providing travel assistance to travelers or tourists worldwide. However, AGA Group expanded service scope to have greater coverage in order to continually meet the needs of customers, including emergency medical assistance service and nursing care service after hospital discharge.

Therefore, AWP has long been a leader in assistance services with expertise in Thailand and the rest of the world. AWP provides 24-hour services such as health care service, travel insurance service and vehicle-related services. 

They can download the Healthy Living application or apply for membership and connect to Healthy Living via the My Allianz application or on Line @Azayfan.

They cover doctor’s visit service expenses, where 15 minutes spent in meeting a doctor involves an expense of 500 baht.

For other expenses, the customer can pay for actual expenses or use the right to obtain reimbursement according to a policy contract (if any).

You can contact Samitivej Hospital by dialing 02-022-2222 at any time during a 24-hour period, or if you were already engaged in a conversation with a nurse or doctor via Samitivej Virtual Hospital and then encounters an internet condition problem, the hospital will call back to you. 

If you encounter usage problems, you can contact Samitivej Virtual Hospital by dialing 02-378-9124.

After a medical consultation, customers will receive the following documents: 

• A document titled “Summary Report” that is given to the customer and contains information about the patient, the doctor, leading symptoms, preliminary diagnosis, the doctor’s recommendations and details about the drugs prescribed (if any). 
• An actual receipt (in cases where the patient makes payment personally) or a copy of a debt invoice (in cases where insurance rights or a contract party company is used.)

In cases where medications are to be delivered: 

• Medications can be delivered on the same date as the consultation with 24-hour service provided via Grab in Bangkok and parts of Nonthaburi. 
• Medications can be delivered on the following day with service provided based on the delivery capabilities of Thai Post and SCG.

Remarks: More than 2 days might be required for red areas (Yala, Pattani and Narathiwat). 

Some medications cannot be dispensed via telemedicine service. These include: 

• Psychoactive/high-risk medications: sedative drugs, psychiatric drugs and narcotic drugs such as morphine.
• Medications that doctors require a direct physical examination before prescribing them.
• Medications for treating chronic diseases such as heart disease, diabetes and psychiatric disorders, etc.

In receiving medications for the first time, it is necessary to arrive to receive hospital treatment. However, if ongoing medications are needed, you can use Samitivej Virtual Hospital to order medications subsequently based on the doctor’s diagnosis. 

In the event of the following, we recommend receiving direct hospital treatment first in order to receive timely care:

• Illnesses/accidents requiring emergency treatment. 
• Illnesses that are not non-minor conditions or serious healthcare issues. 
• Chronic illnesses that never experienced a prior physical examination by a doctor. 
• Other illnesses requiring detailed physical examination in order to render an accurate diagnosis.

* Simple disease such as influenza, pharyngitis, gastritis, diarrhea, muscle aches, allergies, rashes, headache, menstrual cramps, dizziness, etc.

* Online Banking (debit card payment)

* Credit Card (credit card payment) 

The hospital will send information or a website that is secure for payment directly to the customer after consultation is over.

Customers of Allianz Ayudhya

• whose policies are still valid. 
• whose cash value is sufficient for a loan. 
• whose rights are not exercised as reduced paid-up insurance nor time-extended policy. 

The loan amount depends on your insurance plan and policy expropriation value.