Making a claim for medical expenses
Claim documents should be submitted within 30 days of treatment or discharge from a hospital, medical center or clinic. Original receipts must be submitted (not photocopies).
You'll need to submit the following documents:
- A completed claim form
- A medical report stating your symptoms, diagnosis and treatment. For treatment of skin diseases, the name of the prescription is also required.
- Original receipts containing breakdown of costs
- A copy of your ID card
- A copy of your membership card
*Important: We will not pay your claim if you're not able to provide an original receipt for your medical costs.