Telemedicine Services

The telemedicine service on the MorDee application is provided by Chiwiborirak Co., Ltd. and True Digital Group Co., Ltd., who are leaders in telemedicine that provide medical teams and health experts from multiple disciplines. Customers of Allianz Ayudhya can use this service without advancing payments according to your policy contracts and service conditions. 

People with unexpired outpatient (OPD) health coverage riders can apply for outpatient medical treatment reimbursements according to actual fees (without exceeding the purchased benefits) when using telemedicine services via MorDee application.

You have to apply for register or login for service by yourself and then choose a doctor’s appointment date that you want. However, service is not offered to emergency illnesses that require urgent medical treatment.

What telemedicine service categories are offered?

+ Fee-reimbursable Services 

Customers of Allianz Ayudhya with outpatient coverage (OPD) can use OPD Cashless service according to the customers’ policy terms:

1. Pediatrics.

2. Internal medicine.

3. Ear, nose and throat.

4. Gynecology.

5. General medicine.

6. Office syndrome.

7. Orthopedics.

8. Eyes.

+ Non-Reimbursable Services Paid Directly by Customers

1 Mental health.

2 Surgery.

3 Cancer.

4 Dentistry.

5 Pharmacology.

6 Nutrition.

7 Volunteer medical teams (consultation during Covid-19).

8 Traditional Thai medicine.

9 Traditional Chinese medicine.

10 Dermatology (excluding cosmetic dermatology). 

2.    Medication Delivery Service

- Drug prescription delivery service at standard drug prices following consultation via MorDee application with delivery fees charged according to distance.

- Drug prescription delivery service is provided by Chiwiborirak Co., Ltd. daily from 9:00 am to 8:00 pm. For additional details, see the frequently-asked questions below on the topic of medication deliveries

You can inquire for MorDee service recommendations at MorDee Call Center by dialing 064-580232 or by Line OA: @mordeeapp from 9:00 am to 8:00 pm.

For questions about available policy services, call 1373.

• For Allianz Ayudhya customers with outpatient (OPD) health coverage riders who are still covered and have not exceeded their contract amount, telemedicine service fees are deducted from their benefits according to the coverage terms and benefits received according to the contract without requiring advance payments. In cases where the contract amount is exceeded, the customers will only pay for the parts that exceed the coverage amount. 
• In cases where the customer receives a drug prescription* from a doctor from whom the customer is seeking treatment, the customer can use the drug prescription and medical certificate* to use MorDee services to obtain consultation with a pharmacist without charge. Customers can use home medication delivery service by advancing payment** for the medication fees to MorDee and then filing compensation claim documents according to the customer’s outpatient coverage conditions and benefits without exceeding the contract amount. 

Remarks:

*Drug prescriptions and medical certificates for ongoing medication service must specify the same date as the date of the doctor’s visit or no later than the very next day. 

** The customer has to advance payment first because after the first doctor’s meeting, the customer received a prescription. Because the customer has already exercised the right to not make advance payment, in using service the second time to present the prescription to receive ongoing medication, it is necessary for the customer to advance payment for reimbursements to be considered for the same entitlements being exercised continuously.

You can submit compensation claim documents at: 

1   My Allianz application: For fees not exceeding 5,000 baht, photographs of documents can be uploaded online by logging into My Allianz application and then choosing “File online claim.”

2   For fees exceeding 5,000 baht, you can file for compensation by sending the receipt for the part exceeding 5,000 baht to the company by sending the documents to Allianz Ayudhya Public Company Limited, Phloen Chit Tower Building, No. 898, Phloen Chit Road, Bangkok 10330, by addressing to the “Claims Department” – to report the claim filing on the 18^th floor. 

• Customers with other riders or who have no outpatient (OPD) health coverage riders can still receive MorDee service by personally paying for it.

Changes to the terms of service of MorDee is the responsibility of Chiwiborirak Co., Ltd. and True Digital Group Co., Ltd. Allianz Ayudhya is not involved in providing this service. 

• Click the link “I am interested in this service.” Below to download the MorDee application for iOS/Android. 

When you click on “I am interested in this service”, you will be directed to the telemedicine service offered by Chiwiborirak Co., Ltd. on the MorDee platform. Allianz Ayudhya is not involved in the aforementioned service, and it is your responsibility to study the terms and conditions in detail before using the service.

• Once you enter the application, please read the conditions and terms of service and follow the terms of service and usage recommendations of the application. 
• The system will take you to the “Register for Service” page. Please enter your registration information fully according to the form’s specifications for your benefits in receiving service. Otherwise, if you are already registered, please login to the application for use and then choose the doctor you wish to consult and then make an appointment.

• The system will verify healthcare entitlements. 
• Choose the category of doctors you want to receive consultation from. You can view the expertise categories and profile of your doctors and then make an appointment.
• Please see your doctor at the appointed date and time by logging into the application and then going to the booking history menu. Next, you can click enter conversation room right away. The staff will contact you about 30-60 minutes before your appointed time in order to remind you of your appointment.  
• If there is a prescription, your doctor will specify it in a document called “Medical Report”

   

  Documents You Receive after Consultation

  After consultation, the customer will receive the following documents by email?

  1   A document titled “Medical Report”. It will contain information about the patient, the doctor, leading symptoms, preliminary diagnosis, the doctor’s recommendations and details about drug prescriptions (if any). 

  2   An original payment receipt (if the patient personally pays) or a copy of a debt invoice (if the patient uses insurance entitlements or a contract partner company). Documents will be delivered to the email that you have registered for service. 

• Verify details and fees: 
  
  Customers can check the medical service fees for doctors in the categories they want consultation in as shown in the MorDee application according to the list of doctors or experts for making appointments with. Service fees will begin to be charged as soon as a customer sees their doctor and continue until their conversation with the doctor is over. If during the conversation, the conversation is interrupted before it is concluded, the customer can call the MorDee Call Center by dialing 064-580232 to check details and/or make a new appointment. Whether or not additional service fees will be charged depends on the situation and the problem that occurs. 

After receiving consultation, the system will verify fee payment entitlements or apply for reimbursement according to set conditions. You can see the details and conditions for fee reimbursements in thereimbursement entitlements for customers of Allianz Ayudhya

Telemedicine services are provided by medical specialist teams, nurses and multidisciplinary teams from Samitivej Hospital, including internists, pediatricians, emergency medical doctors and anti-aging medical doctors. All doctors have been selected and verified of their expertise according to the standards of Samitivej Hospital, and services have been offered according to international standards through our membership to the American Telemedicine Association since 2019.

Service Fees
A service fee of 500 baht is charged for every 15 minutes of consultation. 

• Patients and medical personnel can hold real-time video call conversations with 24-hour availability. 
• Medical advice and medical services offered are limited by the information that doctors receive from service recipients and are not classified as medical diagnoses, and no service is offered for emergency illness requiring urgent medical treatment. 
• Services are offered through a lab for the medical and nursing teams located at Samitivej Srinakarin Hospital that was prepared specifically for SAMITIVEJ VIRTUAL HOSPITAL to ensure a high level of security for service recipients in terms of data collection and privacy during service. We operate according to the principles of the HIPAA (the Health Insurance Portability and Accountability Act), which is an internationally-recognized standard. 
• We offer a prescription drug delivery service following consultation via SAMITIVEJ VIRTUAL HOSPITAL with limitations for certain types of drugs through 2 types of deliveries, namely, same-day deliveries by Grab or Line Man and next-day deliveries via Thai Post or SCG Express. Accordingly, medications are packaged in an opaque bag or tightly sealed and opaque box to ensure security and protect the privacy of service recipients, while drugs that require temperature control are delivered in a temperature-regulated manner by using modern technology from SCG Express. Service areas can be checked at SAMITIVEJ CALL CENTER by dialing 02-022-2222.

• For Allianz Ayudhya customers with unexpired outpatient (OPD) health coverage riders according their contracts in line with the above details, their telemedicine fees will be deducted from their benefits in this part according to the coverage terms and benefits provided according to the contract without requiring advance payments. 
• For people with unexpired outpatient benefits who have not exceeded their contract amount who have to advance payments. 

You can submit your compensation claims at:

- My Allianz application: For fees not exceeding 5 ,000 baht, photographs of documents can be uploaded online by logging into My Allianz application and then choosing “File online claim.”
- For fees exceeding 5,000 baht, you can file claims by usingthis link

• Customers with other riders or who have no outpatient (OPD) health coverage riders can still receive service by personally paying for Samitivej Hospital’s virtual hospital service fees.

Changes to the terms of service of SAMITIVEJ VIRTUAL HOSPTIAL is the responsibility of Samitivej Hospital. Allianz Ayudhya is not involved in providing this service. 

• Click on “I am interested in this service” below.

• Once you reach the website for SAMITIVEJ VIRTUAL HOSPITAL, please read the conditions and terms of service and click to accept them. 
• The system will take you to the “Register for Service” page. Please enter your registration information into the form shown on the website in full for your benefits in receiving service. Then click “Use service” and prepare identification verification documents as recommended by the website and wait for a staff member to pick up your call in order to start using service.

• Identity verification and notification of health insurance entitlements:
  Once the medical staff has received your call, your preliminary information will be examined to verify your identity and check your policy status in order to notify you of your reimbursement entitlements for your current doctor’s consultation and to coordinate with your doctor. 
• Questioning of symptoms and matters requiring consultation:
  The nursing staff will ask you questions about your preliminary symptoms in order to recommend a doctor for your service. 
• Receive medical consultation:
  If a doctor is available to serve provide service right away, each customer can receive up to 15 minutes of consultation. If a doctor is unable to provide service right away, you can make an appointment with a nurse for later contact at a time that is convenient for both you and your doctor.

• Verify details and fees: 
  After consultation, nurses will verify payment or reimbursement entitlements according to set conditions. (See the details and conditions for reimbursements under the topic on reimbursement entitlements for Allianz Ayudhya customers.)