- In case of an accident, call the hotline 1292 and be assured of quick response within 8 seconds.
- Smart AI Claims: Notify claims easily with AI technology and manage claims on your own.
- Claims Reporting at a Garage: Schedule an appointment with a network garage and customer can drive directly to the garage.
- If your vehicle is in a flood-prone area, call 1292 for towing from the flood-risk area with no additional cost.
- When customers call for inquiry, Call Center 1292 provides real-time answers and sends detailed information via SMS during the call.
Excellent Service from Allianz Ayudhya
By your side on every journey
Experience special services from Allianz Ayudhya General Insurance Public Company Limited (“Allianz Ayudhya”) designed to enhance your convenience on every journey. From easy and fast claims notification, efficient repairs, to delivering services beyond expectations.
Easy Claims
Notification via Multiple Channels
Quick Surveyor
Process with Careful Attention
- Allianz Ayudhya has over 1,300 surveyors nationwide.
- Receive SMS updates on the GPS location of the surveyors, keeping you informed.
- Surveyors will arrive at the scene within 15-30 minutes*.
- Surveyors stay beside customers to assist and manage the accident scene for customers to leave the scene within 5 minutes**.
- Always care customers. For minor injuries, Allianz Ayudhya provides a first-aid kit.
- For more convenient, customers can do self-inspection via VDO Call without waiting for a surveyor. Just call 1292.
Effortless Repairs
With Ongoing Monitoring
- Over 840 network garages nationwide.
- Customers can scan QR Code in sticker on the vehicle's windscreen or click here to find the nearest garage.
- Care Claims: Like a personal assistant to help scheduling appointments with garage.
- Free pick-up and delivery of your car for repairing within 10 km between your location and garage.
- Get your car repaired without waiting in queue line.
- Towing service from flood zones with no additional cost if your vehicle is affected, and immediate repairs.
- Windscreen replacement service at your location.
- Fast-track approval for repairing.
- Get your car back ahead of schedule with repair tracking.
Remark:
- *For incidents in Bangkok, metropolitan areas, and large cities as defined by Allianz Ayudhya, subject to factors such as traffic conditions, weather, and excluding accidents on expressways, motorways, and remote areas.
- **Only for cases where fault can be clearly determined, with no injuries or fatalities, and damage not exceeding 15,000 Baht.
- Service conditions are as defined by Allianz Ayudhya.
“In addition, we offer a convenient and fast sales process, from providing quotes and car inspections to a variety of payment methods, ensuring you have convenient and fast service.”
Cutting-Edge
Technology for Sales
- Fast Quote: An application for quick quotes for car insurance, property insurance, providing prices in less than 10 seconds.
- API for issuing quotes for both new and renew policies.
- Smart AI Car Inspection: AI technology for quick car inspections with approval in 5 minutes.
Easy Payment
via Multiple Channels
- Various payment methods: Checks, credit cards, QR code, or in-branch counter payments.
Quick Policy Issuing
- SMS notifications when the policy is approved.
- ePolicy: Receive your electronic policy via email.
- QR Leaflet: Easy to use, convenient to read anytime, anywhere.
- Customer Portal: Check policy details, claims, and receive tax deduction certificates.