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Travel Claim 

Medical Expenses Incurred While Travelling Claim

Documents Required

  1. Original copy of receipt and medical certificate
  2. Travel itinerary, plane ticket and/or boarding pass indicating travel date and time.
  3. Copy of passport
  4. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  5. Other documents as requested by the company

Procedures

  1. Fill in the claim form.  Click to Download
  2. Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
  3. All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237

Condition

  • The right is reserved for policies purchase through AWP Services only.
  • Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.

Travel Delays Claim

Documents Required

  1. Copy of flight delay confirmation from the airline or trasporter causing the delay, specifying the cause of delay, date and time of old and new flights.
  2. Copy of letter from the airline indicating action in response to the delay
  3. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  4. Other documents as requested by the company

Procedures

  1. Fill in the claim form.  Click to Download
  2. Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
  3. All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237

Condition

  • The right is reserved for policies purchase through AWP Services only.
  • Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.

Missed Flights Claim

Documents Required

  1. Copy of flight delay confirmation from the airline or trasporter causing the delay, specifying the cause of delay, date and time of old and new flights.
  2. Copy of letter from the airline or transporter indicating the compensation sum already paid to the Insured
  3. Copy of receipts for accommodation and meals
  4. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  5. Other documents as requested by the company

Procedures

  1. Fill in the claim form.  Click to Download
  2. Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
  3. All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237

Condition

  • The right is reserved for policies purchase through AWP Services only.
  • Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.

Baggage Delays Claim

Documents Required

  1. Copy of confirmation from the airline or trasporter, indicating the date and time of baggage delay.
  2. Document from the airline indicating date and time of baggage delievery.
  3. Copy of receipts for clothing and necessary apparel items.
  4. Copy of letter from the airline or transporter indicating the compensation sum already paid to the Insured
  5. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  6. Other documents as requested by the company

Procedures

  1. Fill in the claim form.  Click to Download
  2. Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
  3. All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237

Condition

  • The right is reserved for policies purchase through AWP Services only.
  • Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.

Claim For Loss of or Damages To Baggage and/or Personal Belongings/Money/Travel Cheques inside The Baggage

Documents Required

  1. Copy of police daily log
  2. Copy of letter of confirmation for loss or damage from the airline or transpoerter or hotel manager with details of the loss
  3. Copy of receipts for the lost or damaged belongings
  4. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  5. Other documents as requested by the company

Procedures

  1. Fill in the claim form.  Click to Download
  2. Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
  3. All documents must be sent to AWP Services (Thailand) Co.,Ltd., 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237

Condition

  • The right is reserved for policies purchase through AWP Services only.
  • Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.

Contact Us Allianz Ayudhya General Insurance

For more information, Call 1292 or email:  csc@allianz.co.th
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Contact Us Allianz Ayudhya Assurance

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